Frequently Asked Questions
Everything you need to know about shopping with Hana
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style consultants for personalized advice.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
At Hana, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.
How should I care for my Hana garments?
To ensure the longevity of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of every garment.